We want you to love every Trivashion piece. If something isn’t quite right, this page explains how returns, refunds, and exchanges work—clearly and simply.
Effective Date: March 20, 2026
Here’s a quick summary of how our Refund & Return Policy works. You’ll find full details in the sections below.
Items must be unused, unworn, with original tags and packaging intact.
Once approved, refunds are processed back to your original payment method in 5–10 business days.
You cover return shipping unless the item is defective or incorrect. Shipping costs are non-refundable.
We accept returns within 14 days of delivery.
To be eligible for a return, items must:
The following items are final sale and cannot be returned:
Once your return is received and inspected, we will notify you of the approval status.
If your return is approved:
We currently offer exchanges for defective or damaged items only.
If you need an exchange, please contact us at:
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with:
We will review your case and resolve the issue promptly.
Unless your item is defective or we sent the wrong item, customers are responsible for return shipping costs.
Starting a return is simple. Please email our support team with your order details.
Our team will respond with next steps and return instructions.
If you haven’t received your refund after the stated processing time, we recommend:
If you’ve done all of the above and still have not received your refund, please contact us so we can help investigate.
If you have any questions about our Refund & Return Policy, we’re here to help.
Email: support@trivashiononline.com
Thank you for shopping with Trivashion. We appreciate your trust and support.